Technology

How can Business Leaders Improve Digital Experiences in the Workplace?

Implementing digital transformation into your business is essential for success. But with technological advancements dominating the business world, it’s important to assess the digital additions within your company to discover if they are making the expected improvements. As a business leader, you may wonder where to start. Here, we explore […]

Online Safety Bill: legal but harmful now permitted

Social media sites will no longer have to take down material designated “legal but harmful” as part of the government’s proposed plans for online safety. With many social media sites failing to enforce a sharp, consistent and effective content moderation programme, the internet is becoming an increasingly dangerous place for […]

Why auditors should stop choosing convenience over security

USING multiple channels to collaborate with clients could lead to data breaches and financial losses, according to a new survey commissioned by Ideagen Plc. According to the survey, of 547 accounting and advisory professionals in the UK and US, auditors are predominately choosing convenience over security when sharing files with […]

Skills shortage and recession fears could halt tech investment

More than half of UK business leaders believe their companies’ digital platforms (websites, apps and customer-facing tech) fail to stand out against competitors, with almost half ready to invest in making improvements in 2023, new research from Studio Graphene has revealed. The digital agency commissioned an independent survey of 754 senior […]

Understanding how all businesses can benefit from voice analytics

82% of customers now consider no longer engaging with a business after a poor customer experience. Understanding potential issues before they arise could therefore be the single most valuable thing a business can do to retain customers, which can be provided by voice analytics solutions. In a byline, James Lockhart, Head […]